RETURN AND REFUND

At Shop Xpress Market Place, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, this Return & Refund Policy outlines your options for returns, exchanges, and refunds.

1. Eligibility for Returns

Products can be returned within 7 days of delivery if they meet the following conditions:

  • The item is unused, in its original condition, and in the original packaging.
  • All accessories, manuals, and tags are intact.
  • Proof of purchase (order confirmation or receipt) is provided.
  • Items not meeting these conditions may be subject to partial refund or rejection of the return.

2. Non-Returnable Items

Certain items are non-returnable for hygiene, safety, or other reasons. These include:

  • Perishable goods (food, flowers, etc.).
  • Personal care products and cosmetics once opened.
  • Gift cards, downloadable software, and digital products.
  • Any items marked as non-returnable in the product description.

3. Return Process

To initiate a return, please follow these steps:

  • Contact our customer support at contact@shopxpressmarketplace.com with your order details.
  • Provide the reason for the return and any supporting images if necessary.
  • Receive authorization and return instructions from our team.
  • Ship the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or damaged.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed as follows:

  • Refunds will be credited to the original payment method.
  • Refunds may take 3-7 business days to appear in your account, depending on your bank or payment provider.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

5. Exchanges

If you wish to exchange an item, please contact our customer support team. Exchanges are subject to stock availability and may require additional shipping charges if applicable.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with images of the issue. We will provide a replacement or refund at no additional cost.

7. Contact Information

For any questions or assistance regarding returns and refunds, contact us at:

  • Email: contact@shopxpressmarketplace.com
  • Phone: +1 (928) 202-3810
  • Address: 859 S 12th St #104, Cottonwood, Arizona 86326, USA